24 Best WordPress Plugins For Live Chat

The majority of the websites you see on the internet today are built on WordPress.

One of the best ways to increase your engagement with visitors is to add live chat to your WordPress site. Improved engagement will improve your chances of conversions. 

Related: How to Create A Website With WordPress

In this article, we will discuss the top WordPress plugins for live chat that are free, freemium, and premium.

Let’s begin!

Here are the best WordPress plugins for live chat:  

Live Chat Plugin # 1 – Userlike

Userlike is a live chat software that ensures hassle-free live chat experience for users using multiple devices like smartphones, desktops, and tablets. 

Top Features of Userlike:

• It’s easy to use. Just install the plugin and start the setup process. After completing your setup, copy, and paste the unique code generated in your website’s backend. 
• Userlike facilitates easy customization. It allows you to personalize your chat buttons depending on the theme of your website. 
• It allows both SMEs and large scale businesses to handle the bulk chats. The servers immediately cope up with the sudden increase in website traffic. 
• It facilitates documentation of transcripts of the chats. 
• Userlike allows you to make messages available offline. 
• You can even upload your logo in the chatbox. 
• It facilitates chat support in over sixteen languages.
• It packs co-browsing features for better navigation and guidance to your visitors.
• The chat window pops up automatically, improving the engagement. 
• It gives you the detailed information of the users. 

Pricing of Userlike:

Userlike Live Chat plugin provides you a free trial for 14 days and an open plan with features restrictions. However, it offers three premium plans with the following features. 

• Team Plan allows up to 3 operators, three chat widgets, integrations, complete history, and necessary customization at $29/month.
• The corporate plan accommodates up to 5 operators, live chat widgets, chat analytics, WhatsApp connect, and complete customization at $99/month.
• Business Plan facilitates ten operators, with ten chat widgets, phone support, APIs, and white label for $299/month. 

Besides this, Userlike also allows you to customize a plan, and you pay only for the features you opt for. 

Live Chat Plugin #2 – WP Live Chat By 3CX

It is one of the most reliable plugins for live chat support in WordPress websites. 

Top Features of  WP Live Chat By 3CX

• It automatically initiates a chat with your users to guide them through their requirements.
• It facilitates typing indicators and previews. 
• You can even get offline messages with WP live chat.
• It accommodates unlimited agents.
• It provides real-time data in a statistical format for better understanding.
• The conversations are encrypted.
• Visitors have access to rate your agents. 
• It also facilitates file sharing. 
• It allows you to customize your chatbox the way you want. 

Pricing of WP Live Chat By 3CX:

The WP Live Chat By 3CX is free to use by unlimited agents.

Live Chat Plugin #3 – Zendesk Chat

You can engage and communicate with the visitors of your websites in real-time. 

Features of Zendesk Chat: 

• It allows you to customize the feel and look of your chat windows.
• It offers its users with offline mode.
• You can even create protocols for a chat.
• It facilitates proactive conversations and triggers.
• It allows you to see live analytics. 

Pricing of Zendesk Chat:

It offers a 14-day free trial along with a free (lite) version. However, Zendesk also sells three premium bundles.

•  Primary – the base plan accommodates unlimited agents, unlimited chats, two departments, two triggers, and widget customization. You have to pay $14/agent/month billed every month. The same features will cost you $11.20/agent/month if you seek for the annual membership.  
• Advanced – apart from all the basic plan features, it offers you unlimited triggers and departments, rest API, operating hours, and detailed chat reports. It costs you $25/agent/month (billed monthly) and $20/agent/month (billed annually).
• Premium – besides all the baseline features of both basic and advanced plans, it accommodates widget unbranding, agent reports, real-time monitoring, 24*7 support, and highly loaded dashboard. The premium version costs you $55/agent/month (billed monthly) and $44/agent/month (billed yearly).

Live Chat Plugin #4 – WP Live Chat plugin for WordPress

It makes live chat easy and more reliable with the aid of chatbots. 

Features of Tidio:

• It is effortless to install. 
• It integrates four important platforms (chatbots, live chat, messenger, and email marketing) for wholesome customer communications. 
• It provides 24*7 support to your website visitors.
• It facilitates a multilingual format that supports 183 languages along with 21 pre-translated language packs. 
• Your visitors can fill out some offline forms that they can fill when you are not online.
• You can now control and manage chatbots, live chats, email marketing, and messenger under a single panel. 

Pricing for Tidio:

• The free plan allows up to 3 chat operators, 500 emails/month, unlimited chats, desktop & mobile apps, visitors info, 3rd party apps integration, and Js API. 
• The chatbot plan includes all the free plan features along with access to unlimited active chatbots, templates, zapier integration, and visual chatbox editor for $18 per month.
• The communicator plan includes all the free features plus new visitor notification, live typing, view pages, live visitors list, and additional chat operator seats ($10 per seat) for $18/month.
• The Email Marketing package starts from $10 per month with all the free features and exclusive features like unlimited emails, email templates, contact segmentation, scheduler, visual email editor, etc.

Live Chat Plugin #5 – HubSpot

Hubspot’s plugin helps you with live chat, forms, email marketing, and quick and easy to use CRM.

Features of HubSpot: 

• You can increase the affinity with your visitors by enabling live chat.
• It allows you to design beautiful and responsive email newsletters.
• Managing contact databases with Hubspot’s free CRM tool. 
• It is already preloaded with 20+ email templates.
• By enabling chatbots for 24*7 support, you’ll automate the process of capturing and generating leads. 
• It allows you to integrate seamlessly with 400 native integrations.

Pricing of Hubspot:

Hubspot’s live chat support is free to use. 

Live Chat Plugin #6 – Tawk.To Live Chat

It focuses primarily on the hassle-free communications between businesses and their customers. 

Features of Tawk.To:

• It allows you to monitor real-time happenings.
• It is bagged up with automated triggers.
• Tawk.to supports 27 different languages.
• It accommodates a built-in ticketing system.
• It also facilitates the sharing of emojis and has over 1880 emojis in store.
• Geo IP tracking is possible with Tawk.To.
• It allows you to integrate over 100+ platforms.
• You can even restrict inappropriate domains. 
• It facilitates detailed reporting for better understanding.
• Tracking engagement and sentiment is now possible with Tawk.to.
•  It ensures the safety and encrypts your data. 

Pricing of Tawk.To:

It is free to use.

Live Chat Plugin #7 – LiveChat

One of the most appropriate and easy to use the app for online stores. 

Features of LiveChat:

• It allows you to generate and manage the ticketing system.
• It facilitates identification for the areas of improvement with agent ratings.
• You can even track the gesticulation of your visitors on your website.
• It also eases your work by identifying common questions and queries by visitors with chat tags.
• It has a Google translator, making it easy to use.
• It allows the transcription of the emails.
• It provides you emoji support.
• It will enable you to chat on-the-go with a mobile application.
• It also allows users to upload files to brief about what they exactly need.

Pricing of LiveChat:

It supports a 14-days free trial. But post the plans are divided into four categories. 

• A starter plan starts from $19/agent/month (billed monthly) and $16/agent/month (billed annually). The base plan offers a history of the last 60 days, basic widget customization, data encryption, and a ticketing system.
• The team’s plan will cost you $39/agent/month (billed monthly) and $33/agent/month (billed yearly). It facilitates the users with complete chat history, full widget customization, basic reporting, agent groups, multiple brandings, ticketing systems, and data security.
• The business plan comes in a price range of $59/agent/month (billed monthly) and $50/agent/month (billed annually). The features included in the business plan are exactly the same as the team plan plus work scheduler and staffing predictions.

Live Chat Plugin #8 – JivoChat Live Chat

An intriguing and innovative chat wizard compels the visitors to subscribe to newsletters, read the content, or purchase a product. 

Features of JivoChat:

• It allows you to chat with your customers unlimitedly. 
• It enables you to track and monitor your user’s activity.
• It facilitates offline contact forms. 
• It provides you with multi-departmental support.
• It also allows you to transfer the chats.
• It gives you the power to blacklist spammers.
• It supports a multilingual user interface.
• It facilitates customer distribution based on the locations.
• It also aids with spell checkers to avoid confusion.
• You can get daily performance reports emailed directly to you. 

Pricing of JivoChat: 

It facilitates a 14-days free trial as well as a free tool.

• The free package includes 24/7 customer support, desktop, mobile, browser apps, multilingual chats in 20 languages, and unlimited chat on unlimited websites.
• The professional plan starts at $10/agent/month and accommodates all the features of the free plan. Along with that, it supports smart triggers, complete visitor’s information with social profiles, chat transfers, and canned responses. 

Live Chat Plugin #9 – Live Chat by Formilla

LiveChat by Formilla is one of the freemiums live chat software for your WordPress websites.

Features of LiveChat By Formilla:

• It is quick and super easy to install. 
• It keeps you ready to reply with mobile applications for various platforms like Android and iOS devices. 
• One of the unrepeated features is that it accommodates a mobile responsive chat widget that adjusts to mobile devices and tablets of any sizes.
• It helps you track and monitor your visitors in real-time.
• It supports multilingual features to cater to the diversified range of customers. 
• It is equipped with automated chatbots, a blessing from AI.
• It includes canned replies.
• It also allows you to share files in the chat box.
• The typing indicator stays active. 
• It manages the contact database very well.

Pricing of LiveChat By Formilla:

• The premium plan starts with $14/month (billed for two years). It accommodates two chat agents, 2500 contacts, unlimited chats, and emails, monitoring real-time visitors, mobile chat wizards, file sharing, and chat departments. 
• The business plan includes up to 5 chat agents and 10,000 contacts. Besides all the premium plan features, it also facilitates AI chatbots and Formilla branding removal at $2o/month (billed for two years).
• The growth plan accommodates up to 10 chat agents and 20,000 contacts. Besides all the features from the business plan, it also facilitates team training. 

Live Chat Plugin #10 – WP-Chatbot Builder

WP-Chatbot Builder is a top-rated WordPress chatbot plugin that integrates a Facebook Messenger widget into your website & helps in capturing and nurturing leads into paying customers. You can add your own personal messenger chatbot widget with this plugin to automate interactions between your website and its visitors.

• WP-Chatbot Builder is both a chatbot builder platform and a Facebook Messenger Marketing Solution. Simply install, configure a chatbot, and create conversation flows, and you’re ready to go.
• Free plan includes a coding-free environment to build a chat bot, design conversation workflows, train messenger bots with Q&As, built-in lead generation tools & Capture user-data for retargeting.
• Pro version starts from $9/month. It includes all the free plan features plus facebook broadcast service, Unlimited Q&A’s, facebook messenger ads setup & much more. 

Live Chat Plugin #11 – Crisp Live Chat

Crisp allows you to increase and improve your consumer’s satisfaction. 

Features of Crisp Live Chat:

• It facilitates users to access the helping guides available, directly from the live chat.
• Automating chatbots makes engagement easy.
• It allows the sharing of videos and GIFs to enhance personalized user experience. 
• You can even integrate Crisp live chat with your social networks like Twitter and Messenger.
• It comes with a fun game that keeps your visitors occupied and engaged when you are offline.
• You can even customize your live chat in terms of languages, colors, and positions. 
• It also comes with first-ever video chat for customers. 

Pricing of Crisp Live Chat:

There are three proposals available: basic, pro, and unlimited. 

• With the basic plan, team chats, live chats, mobile applications, and desktop notifications come free. 
• With the pro version, apart from the basic plan features, private notes, canned responses, integration of Facebook messenger, telegram, slack, & Twitter dm, triggers any many other advanced features that come handy. The pro version is priced at $25/month/website.
• The unlimited version is priced at $95/month/website. The complete version includes the pro plan plus CRM, video calls, analytics, SMS, syncing leads, and much more. 

Live Chat Plugin #12 – Smartsupp Live Chat

Smartsupp allows you to initiate personalized conversations with your visitors.

Features of Smartsupp:

• It allows you to customize your chatbox.
• It will enable your customers to rate your services, giving you a clear indication of the areas that need improvement.
• It is easy and quick to integrate with your WordPress website.
• It provides support in 7 languages.
• You can replay the user sessions of your visitors.
• It provides detailed statistics.

Pricing of Smartsupp:

You can save a flat 33% with annual plans. 

• The free plan accommodates 14 days of chat history, necessary chatbox customization, dedicated mobile applications, and integration of Ecoms. 
• The Standard plan includes chat history up to one year, complete chatbox customization, automated responses, detailed visitors history, and smart look video recordings. All of this is packed for $10/3agents/month. 
• The pro version includes all the standard plan features, plus a group of agents and team shortcuts for $19/agent/month.

Live Chat Plugin #13 – REVE Chat

Reve Chat is an efficient platform to hold a customer’s attention and improve engagement. 

Features of REVE Chat: 

• It facilitates department management.
• It integrates Viber messenger and Facebook messenger.
• It clearly shows visitor’s analytics concisely and descriptively. 
• It allows both live video and voice calls.
• It also promotes auto triggers.

Pricing of REVE:

The plugin comes with three premium packages, facilitating a 14-days free trial to each. 

• The standard package starts from $15/license/month. It includes proactive chat, monitoring, visitors tracking, canned responses, file transfer, chat transfer, facebook messenger integration, and 256 Bit SSL Encryption. 
• The advanced package starts from $25/license/month. It includes all the standard package features plus live video and voice call assistance, advanced reporting, queuing, customization, and agent rating.
• The enterprise packaging is priced as per your requirements.

Live Chat Plugin #14 – WordPress Live Chat Plugin for WooCommerce

WordPress LiveChat is a live chat plugin that allows your customers to talk to you directly. 

Related: Best WordPress Plugins For Ecommerce Store

Features of WordPress LiveChat:

• It allows users to chat in 45 different languages.
• It facilitates visitor tracking.
• Triggers the live chat popup as soon as the visitor lands on your website.
• It allows you to add surveys at the end of the live chat with your visitors.
• It also aids in customizing your live chatbox.
• It accommodates canned responses. 
• It also facilitates you with dedicated mobile applications for both Android and iOS devices.

Pricing of WordPress LiveChat:

Free to use. 

Live Chat Plugin #15 – ActiveCampaign

ActiveCampaign is a WordPress plugin that helps you with live chat, email marketing, and subscription forms.

Features of Active Campaign: 

• It helps you automate the entire marketing campaigns.
• You can track your contacts on-site and in your dedicated apps. 
• It allows you to send newsletters, and you can even do SMS marketing. 
• It facilitates you with sales and CRM automation.
• It will enable you to monitor social media activities as well as reaction automation. 
• Bagged up with smart autoresponders. 
• It includes many free email templates as well as free training sessions. 

Pricing of Active Campaign:

The premium paid plans of Active Campaigns include four categories. 

• Lite Plan starts from a range of $15/month. It accommodates three users, unlimited sending, chat, and email support, email marketing, marketing automation, and sending newsletters. 
• Plus plan starts selling for $70/month. It includes all the lite plan features plus up to 25 users, custom branding and domain, and deep data integrations.
• The professional plan starts from $159/month. It includes all the Plus plan and site messaging features, up to 50 users, and attribution. 
• Enterprise plan includes everything from the professional plan. It packs scope for unlimited users, uptime SLA, free social data & designing services, custom mail server domain, and much more at $279/month.

Live Chat Plugin #16 – Pure Chat

Pure chat is a live chat plugin that allows you to communicate with your customers in real-time and drive more leads to facilitate ultimate sales. 

Features of Pure Chat:

• It is packed with proactive chats and triggers.
• It manages multi-chat interfaces.
• It provides detailed information about visitors.
• It comes with SSL security. 
• Pure chat accommodates canned responses. 
• It also includes transcriptions. 
• It hosts chat boxes. 

Pricing of Pure Chat:

It comes in two different pricing plans. 

• The first one is a free plan that includes unlimited users & lives chats, engagement hub, complete customization, transcripts, all integrations, and accessible up to 3 websites. 
• The premium plan is priced at $99 per month. It includes everything in the free version plus real-time analytics, visitor tracking, unlimited website, SMS notifications, and branding removal. 

Live Chat Plugin #17 – Live Chat by Customerly

Live Chat By Customerly is a Live Chat plugin that allows you to chat with your visitors in real-time.

Features of LiveChat By Customerly:

• Easily accessible.
• It promotes excellent speed.
• It allows your visitors to live chat with you over a video call with sharing screen options.
• It facilitates complete customization.
• It will enable you to limit the live chat option to only logged users for the users’ authenticity.
• It allows you to integrate Google Analytics and Facebook Pixel for better conversion tracking.
• It automatically stores offline live chat messages.
• It provides real-time live chat statistics. 
• It facilitates GIFs for personalized experience for the users. 
• You can even customize a welcome message in the live chat popup. 

Pricing of Live Chat by Customerly:

It is free to use. 

Live Chat Plugin #18 – Chatra Live Chat

Chatra is a wholesome plugin that accommodates live chat, chatbots, and cart saver.

Features of Chatra Live Chat:

• It allows you to amalgamate your email marketing campaigns and Facebook. 
• It is packed up with a unique exit-intent feature.
• It shows you live typing status.
• Chatra saves your conversation history to keep you in the loop with your customers.
• It facilitates characteristics to avoid typos for better understanding. 
• It allows users to drop their contact information if you are offline. 

Pricing of Chatra Live Chat:

It is a forever free plugin to use. 

Live Chat Plugin #19 – Live Chat with Messenger Customer Chat

Zotabox’s Live Chat plugin allows visitors to chat with their Facebook messenger. 

Features of Live Chat by Zotabox:

• It integrates social media icons on the chatbox, letting customers follow your social media profiles for further updates. 
• It has an easy store locator option. 
• It allows you to build accurate landing pages.
• It has an inbuilt social review button that flashes the latest Facebook posts and Google reviews.
• It will enable you to include redeemable coupons and countdown timers in the header bar. 

Pricing of Live Chat by Zotabox:

It comes in three premium packages. However, you can save up to 30% on annual billing cycles. 

• The starter pack is priced at $6.49/month. It includes one website with five premium tools, and up to 2500 push notifications. 
• The express plan is priced at $14.99/month. It accommodates three websites, five premium tools, and up to 12,500 push notifications. 
• The platinum package is priced at $39.99/month. It facilitates up to 5 websites, ten premium tools, and up to 75,000 push notifications. 

Live Chat Plugin #20 – ChatBot for WordPress

ChatBox is a native WordPress plugin that is extremely easy to use. 

Features of ChatBot:

• It facilitates quick setup and an easy user interface.
• You can pick the pages you wish to display chatbots on.
• It allows you to upload a customized icon on your chatbot.
• You can change the canned responses as per the language of the visitor.
• It will enable you to rearrange the start menu.
• It supports the integration of Facebook messenger. 
• It allows you to include forms (lead captures, job applications, conditional forms, and standard forms). 
• It will enable you to set intervals between notifications. 

Pricing of Chatbot:

It facilitates three premium pricing plans.

• The personal plan starts from $33/year. It is installed on one website, auto upgrades, includes WoowBot pro max plugin, and one year support. It is the best choice amongst individuals.
• The master plan starts at $98.It can install up to 100 websites, auto upgrades for a lifetime, and includes WoowBot pro max plugin. It does not require any renewals, and it is best for power users. 
• The ultimate plan includes all the master plan features plus bargain bot, conversational forms, live chat, sessions, mailing list, white-label, Facebook messenger, etc. The plan is priced at $229 for a lifetime.

Live Chat Plugin #21 – Simple Ajax Chat

Simple Ajax Chat is a WordPress plugin that allows your visitors to chat with each other and resolve their queries. 

Features of Simple Ajax Chat:

• It is easy to use.
• It supports almost every device, be it an Android or an iOS. 
• It loads a new chat without having to reload the page. 
• You can enable the sounds whenever a new message pops.
• It allows you to export chats.
• You can restrict your IP details from sharing. 
• It will allow you to block specific curse words from the chat. 
• It facilitates complete customization.

Pricing of Simple Ajax Chat:

It is a free plugin to use. 

Live Chat Plugin #22 – iFlyChat

iFlyChat includes many smart features to improve engagement and ultimate sales.

Features of iFlyChat:

• It facilitates individual as well as group chats in real-time.
• Audio and video chat formats are included in iFly chat.
• It has inbuilt chatbots to share announcements.
• It allows you to block spammers, maintaining decorum of the groups.
• You have the rights to control the group chats.
• It enables your visitors to share files.
• It facilitates lightning-fast speed because it is hosted on the cloud servers.
• It provides complete encryption to SSL based sites.

Pricing of iFlyChat:

It offers four plans.

• The lite plan comes for free for a lifetime. The lite pack’s inclusions are ten concurrent users, standard features, one chat room, and a single sign-on.
• The basic plan includes 60 concurrent users, standard features, one chat room & chat moderator, white label solutions, and a one-month chat archive. The basic plan is priced at $19 per month.
• The professional package is priced at $49 per month. It includes all the features of the necessary plan along with the advanced additions plus the private embed feature.
• The enterprise plan will cost you $99 per month, including high-end features from the professional package plus extended support, group chat, and SDK & API.

Live Chat Plugin #23 – Chaty

A floating chat widget is a WordPress plugin that allows your visitors to interact with you through their favorite platforms. 

Features of Floating Chat Widget:

• It allows you to showcase all the social platforms you use to interact with your visitors under one heading. The visitors then contact you through the platform they are most comfortable with. 
• You can disable the options of the social profile tag when you are offline. 
• The chatting platforms supported are Facebook, Whatsapp, Viber, Telegram, Snapchat, Instagram, Wechat, Slack, LinkedIn, etc.
• You can even add a CTA for your visitors to call you.

Pricing of Floating Chat Widget:

• The basic version starts from $25 per annum. It includes one website, unlimited channels, customization of widgets, Google analytics, page targeting, available days and hours, and country targeting. 
• The plus plan starts from $59 per year, which includes all the base plum features but supports up to 5 websites.
• The agency plan includes up to 50 websites for $99/month.

Live Chat Plugin #24 – Wise Chat

Wise chat is a popular chat plugin used for increasing visitor’s engagement.

Related: SEO Hacks To Increase Customer Engagement

Features of Wise Chat:

• It is easy to install and use.
• It comes with an inbuilt mobile-responsive interface.
• It offers you 3 beautiful themes to choose from.
• It allows you to initiate private chats that are protected by passwords.
• It will enable you to manage channel communication effectively.
• It will enable visitors to share youtube links, pictures from cameras, and images.
• It allows you to customize the appearances.
• Detecting and banning spammers is also possible with Wise Chat.
• A brief representation of statistics from all the different channels helps you to have a better understanding.

Pricing of Wise Chat:

It offers a free as well as a pro, paid plans.

• The free plan includes unlimited users & channels, anonymous users, sharing files, and spam controls. 
• The Pro (paid) version will cost you $40 (one time charge). It includes all the free plan features plus private messaging, integration of Facebook messenger, themes, email notifications, free upgrade every six months, and BuddyPress group integration. 

Conclusion

Live chat plays a crucial role in increasing user engagement. You should always focus on selecting a plugin that is easy to use, helps your visitors with easy navigation, and accommodates several social media platforms. Many of the live chat plugins mentioned above cater to your requirements for free or at a minimal cost.